Have you ever lost a customer because they couldn’t find an answer fast enough? Maybe they had one simple question before checkout but couldn’t reach anyone for help. That lost sale likely went to a competitor.
Imagine instantly interacting with every visitor on your site—answering questions, guiding decisions, and closing sales without high overhead. Many live chat tools exist, but most are expensive and built for large teams. Small businesses need something simple, affordable, and designed for WordPress.
That’s why my team at Smash Balloon built WPChat: an easy way for WordPress site owners to connect with visitors instantly via WhatsApp, Messenger, Instagram, and Telegram—right from your site. WPChat keeps conversations going even after visitors leave your site and uses straightforward annual pricing so costs don’t balloon as you grow.
Engage Customers Where They Already Are
WPChat connects your website to the messaging apps customers already use:
– WhatsApp: global reach and primary business channel in many regions.
– Instagram: fast-growing for discovery and product questions.
– Messenger: still a key channel for brands with Facebook followings.
– Telegram: popular with privacy-focused and tech-savvy audiences.
Instead of on-site chat boxes that vanish when visitors leave, WPChat opens chats in the visitor’s preferred messaging app so conversations continue off-site.
Instant Answers with AI-Powered FAQs
Customers expect instant replies, even outside business hours. WPChat’s Smart FAQ system answers common questions 24/7. You can add FAQs for frequent topics, and AI matches user questions to the most relevant answers, reducing repetitive inquiries and freeing your team to focus on sales and complex issues.
Turn Conversations into Sales with Chat Funnels
WPChat isn’t just for support—it’s built to drive conversions. Chat Funnels let you design automated message flows that guide visitors through the sales process:
– Greet new visitors and offer help choosing a product
– Provide pre-sales answers instantly
– Suggest products, demos, or trials
– Nudge visitors to complete checkout or book calls
Each funnel proactively engages visitors, turning browsers into customers—your 24/7 sales assistant.
Fully Customizable Chat Assistants
Create a chat experience that fits your brand. WPChat lets you customize themes, colors, header text, icons, greetings, and visibility rules. Show the assistant on specific pages, after a delay, or based on other rules—all from the WordPress dashboard—for a seamless, branded experience.
Manage Your Support Team with Ease
Add and manage agents, set availability, and auto-route chats to available team members. Whether you’re solo or have a growing team, WPChat ensures customers reach the right person—no missed messages, no confusion.
Built-In Analytics
See how chats perform from your WordPress dashboard. Track interactions and conversions, peak times, top FAQs, and agent response metrics. Use these insights to improve FAQs, refine funnels, and schedule agents for high-traffic hours.
Plans Designed for Growth
WPChat offers simple annual plans starting at $49/year—no per-agent or per-message penalties. Start small and scale without hidden costs. A free Lite version is available on WordPress.org if you want to try it first.
Built by the Team Behind Smash Balloon
WPChat is from the team behind Smash Balloon, creators of trusted social media plugins used by millions of sites. Our goal is to help WordPress users connect with their audience and turn those connections into conversations and sales.
You can install WPChat in minutes and start chatting today:
– Connect WhatsApp, Telegram, Instagram, or Messenger
– Add FAQs and chat funnels
– Customize your assistant’s design
– Turn visitors into loyal customers
Install the free version from WordPress.org or choose an annual plan to get started. We’re building something special and would love your feedback on how WPChat can better serve your business.
Yours Truly,
Syed Balkhi
Founder of WPBeginner
